Cloud Paper FAQ logo
Cloud Paper FAQ logo

All collections

Billing & Payment

4 articles

Learn how to update your billing information, apply discounts, etc.

Articles

How can I update my billing information?

Step 1: Login to your Cloud Paper account. Step 2: Click on “Manage Subscriptions”. Step 3: Click on “Billing Information" on the top right. From there, you will be able to update your billing address and/or credit card on file. Remember to click "Up

Is my credit card information protected?

Yes! Keeping your information safe is a major concern of ours. We use Stripe to process all of our payments because they're one of the most secure platforms to process payments on. Stripe goes above and beyond to make sure all transactions are secure

How can I use a coupon code?

For new customers, you can enter your coupon code at checkout, here!. For existing customers, you can apply a discount code by logging into your account, clicking "edit" on your subscription, and then clicking "apply a discount" at the bottom of the

When will my credit card be charged?

Your card will be charged on the same day that your order is scheduled to ship! You can see your shipment schedule in your account, under "Shipping Schedule".