Have additional questions? Email us and we'd be happy to help!

Home

Cloud Paper FAQ

<p>Your card will be charged on the same day that your order is scheduled to ship! You can see your shipment schedule in your account, under &quot;Shipping Schedule&quot;</p><p><img src="https://uploads.gorgias.io/GyBLV6kEw97NbQkK/undefined-71eb8cea-2c1d-41c8-8da0-61198583cdc9" style="width: 665px;" class="fr-fic fr-dib fr-fil"></p>

Your card will be charged on the same day that your order is scheduled to ship! You can see your shipment schedule in your account, under "Shipping Schedule".

When will my credit card be charged?

Billing & Payment

How many sheets are on each roll?

How many plys are on each roll?

What is the sheet sizes of our rolls?

How many rolls are in each box?

What ingredients make up your paper?

Is your toilet paper septic safe?

Where is your toilet paper and paper towel made?

How do I clean the Swish Cloths?

How long does a Swish Cloth last?

What are Swish Cloths made of?

Product Details

How can I manage my subscription & deliveries?

How can I see my next order date?

How can I adjust my shipping schedule or skip a shipment?

Why can't I log into my account?

How can I cancel my order?

How can I cancel my subscription?

Creating and accessing  your account

How can I update my shipping address?

Do I have 2-ply or 3-ply rolls?

How can I swap products in my subscription?

Can I receive a refund on my order?

Can I return my box?

How can I update my email address on my account?

Managing Your Account & Subscription

How can I update my billing information?

Is my credit card information protected?

How can I use a coupon code?

Why is bamboo better?

Why is our FSC certification important?

Are your deliveries carbon-neutral?

Is the packaging plastic-free?

How do you give back to your community?

Environmental & Community Impact

What shipping carrier do you use?

Do you deliver to PO boxes?

Do you ship to Alaska or Hawaii?

What happens if my order arrives wet or damaged?

How long do deliveries take?

Shipping & Delivery

When will my credit card be charged?Updated a year ago