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Cloud Paper FAQ

<p>If you ordered our toilet paper before January 18th, 2022, and your subscription is for &quot;Toilet Paper&quot; you are subscribed to our 3-ply, premium rolls! If your subscription states that you have our &quot;Basic, 2-ply&quot; rolls you are subscribed to our 2-ply toilet paper.&#xA0;</p>

If you ordered our toilet paper before January 18th, 2022, and your subscription is for "Toilet Paper" you are subscribed to our 3-ply, premium rolls! If your subscription states that you have our "Basic, 2-ply" rolls you are subscribed to our 2-ply

Do I have 2-ply or 3-ply rolls?

Managing Your Account & Subscription

How many sheets are on each roll?

How many plys are on each roll?

What is the sheet sizes of our rolls?

How many rolls are in each box?

What ingredients make up your paper?

Is your toilet paper septic safe?

Where is your toilet paper and paper towel made?

How do I clean the Swish Cloths?

How long does a Swish Cloth last?

What are Swish Cloths made of?

Product Details

How can I manage my subscription & deliveries?

How can I see my next order date?

How can I adjust my shipping schedule or skip a shipment?

Why can't I log into my account?

How can I cancel my order?

How can I cancel my subscription?

Creating and accessing  your account

How can I update my shipping address?

How can I swap products in my subscription?

Can I receive a refund on my order?

Can I return my box?

How can I update my email address on my account?

How can I refer a friend?

How can I update my billing information?

Is my credit card information protected?

How can I use a coupon code?

When will my credit card be charged?

Billing & Payment

Why is bamboo better?

Why is our FSC certification important?

Are your deliveries carbon-neutral?

Is the packaging plastic-free?

How do you give back to your community?

Environmental & Community Impact

What shipping carrier do you use?

Do you deliver to PO boxes?

Do you ship to Alaska or Hawaii?

What happens if my order arrives wet or damaged?

How long do deliveries take?

Shipping & Delivery

Do I have 2-ply or 3-ply rolls?Updated a year ago