We currently use FedEx ground to deliver majority of our products, and a few of our products are shipped by UPS and USPS.

We currently use FedEx ground to deliver majority of our products, and a few of our products are shipped by UPS and USPS.&#xA0;

What shipping carrier do you use?

We unfortunately cannot ship to PO boxes at this time, but hope to in the future!

We unfortunately cannot ship to PO boxes at this time, but hope to in the future!

Do you deliver to PO boxes?

We currently do not ship to Alaska or Hawaii due to high shipping costs, but our team is working on this project now and we hope to ship outside of the contiguous United States in 2022!

We currently do not ship to Alaska or Hawaii due to high shipping costs, but our team is working on this project now and we hope to ship outside of the contiguous United States in 2022!

Do you ship to Alaska or Hawaii?

If you ever have an issue with your order please don’t hesitate to reach out at hello@cloudpaper.co! Pease include any pictures and/or description of the damage and we'll be happy to help you out.

If you ever have an issue with your order please don&#x2019;t hesitate to reach out at hello@cloudpaper.co! Pease include any pictures and/or description of the damage and we&apos;ll be happy to help you out.

What happens if my order arrives wet or damaged?

Orders are shipped same or next business day from our warehouse in Seattle, WA. Deliveries to the west coast typically take 1-3 days, while deliveries to the east coast can take up to a week! You'll receive a shipping confirmation email + tracking nu

Orders are shipped same or next business day from our warehouse in Seattle, WA. Deliveries to the west coast typically take 1-3 days, while deliveries to the east coast can take up to a week! You&apos;ll receive a shipping confirmation email + tracking number as soon as your order is shipped out.&#xA0;

How long do deliveries take?

Have additional questions? Email us and we'd be happy to help!

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Cloud Paper FAQ

Shipping & Delivery

How many sheets are on each roll?

How many plys are on each roll?

What is the sheet sizes of our rolls?

How many rolls are in each box?

What ingredients make up your paper?

Is your toilet paper septic safe?

Where is your toilet paper and paper towel made?

How do I clean the Swish Cloths?

How long does a Swish Cloth last?

What are Swish Cloths made of?

Product Details

How can I manage my subscription & deliveries?

How can I see my next order date?

How can I adjust my shipping schedule or skip a shipment?

Why can't I log into my account?

How can I cancel my order?

How can I cancel my subscription?

Creating and accessing  your account

How can I update my shipping address?

Do I have 2-ply or 3-ply rolls?

How can I swap products in my subscription?

Can I receive a refund on my order?

Can I return my box?

How can I update my email address on my account?

How can I refer a friend?

Managing Your Account & Subscription

How can I update my billing information?

Is my credit card information protected?

How can I use a coupon code?

When will my credit card be charged?

Billing & Payment

Why is bamboo better?

Why is our FSC certification important?

Are your deliveries carbon-neutral?

Is the packaging plastic-free?

How do you give back to your community?

Environmental & Community Impact