Managing Your Account & Subscription

Learn how to update your shipping frequencies, add products to your subscription, etc.

How can I manage my subscription & deliveries?

Your account is automatically created when you place your first order with us. From the login page, you'll need to enter your email, receive the code, and enter the code to log in. Please see the steps below:Step 1: Log in to your Cloud Paper account

How can I see my next order date?

Step 1: Log in to your Cloud Paper account using our passwordless login page. Step 2: We’ll send you your 4-digit code to the email address associated with your account. Step 3: Your next shipment date will be visible on the upper left corner of your

How can I adjust my shipping schedule or skip a shipment?

Step 1: Log in to your Cloud Paper account using our passwordless login page. Step 2: We’ll send you your 4-digit code to the email address associated with your account. Step 3: Click on “Reschedule” to adjust your next shipment date/shipping schedul

Why can't I log into my account?

We send an "account activation" email shortly after your first order! This email allows you to create an account in our system so you can manage your subscriptions with ease. If you missed this email, check your inbox and/or spam folder as it may hav

How can I cancel my order?

We will send a renewal reminder email 3 days prior to your next order date, and it’s easy to cancel, skip, or delay your order during that time in your account management page! Once an order has processed, it is sent directly to our warehouse for shi

How can I cancel my subscription?

You can cancel your subscription at any time!. Step 1: Log in to your Cloud Paper account using our passwordless login page. Step 2: Once the code is received by either email or SMS, enter the code to log in. Step 3: Click on “Manage Subscriptions” o

Creating and accessing your account

If you missed this email, check your inbox and/or spam folder as it may have been routed there. Please see the steps below:. Step 1: Log in to your Cloud Paper account using the passwordless login. Step 2: Once the code is received by either email or

How can I update my shipping address?

Step 1: Log in to your Cloud Paper account using the passwordless login. Step 2: Once the code is received by either email or SMS, enter the code to log in. Step 3: Click on “Address & Payment Details” on the right side panel. Step 4: Click “Manage A

Do I have 2-ply or 3-ply rolls?

If you ordered our toilet paper before January 18th, 2022, and your subscription is for "Toilet Paper" you are subscribed to our 3-ply, premium rolls! If your subscription states that you have our "Basic, 2-ply" rolls you are subscribed to our 2-ply

How can I swap products in my subscription?

Step 1: Log in to your Cloud Paper account using the passwordless login. Step 2: Once the code is received by either email or SMS, enter the code to log in. Step 3: Click on “Manage Subscriptions” on the right side panel. Step 4: Under Subscriptions,

Can I receive a refund on my order?

We hope that you love your Cloud Paper but we understand that might not always be the case. If you are not fully satisfied with your purchase, email us at [email protected] with your order number (which can be found in your order confirmation email

Can I return my box?

If you are unhappy with your order for any reason, please email us at [email protected]! We will provide postage for returns of our 80-roll boxes of toilet paper and 40-roll boxes of paper towels. We do not take returns for our smaller boxes at thi

How can I update my email address on my account?

If you need to update the email address associated with your account, please send us an email at [email protected], and we can update it on our end. Simply provide us with your current email address and the new email address you would like to use,