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Managing Your Account & Subscription

13 articles

Learn how to update your shipping frequencies, add products to your subscription, etc.

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How can I manage my subscription & deliveries?

Once you place your first order, we'll send an "account activation" email your way. This email allows you to create an account in our system so you can manage your subscriptions with ease. If you missed this email, check your inbox and/or spam folder

How can I see my next order date?

Step 1: Login to your Cloud Paper account. Step 2: Click on “Manage Subscriptions”. Step 3: Your next shipment date will be visible under "Subscriptions" or under "Shipping Schedule". If you need further assistance, or cannot login to your account, p

How can I adjust my shipping schedule or skip a shipment?

Step 1: Login to your Cloud Paper account. Step 2: Click on “Manage Subscriptions”. Step 3: Under Subscriptions, Click on “Edit” for the subscription you would like to update. Step 4: If you'd like to update your specific ship date, you can do so by

Why can't I log into my account?

We send an "account activation" email shortly after your first order! This email allows you to create an account in our system so you can manage your subscriptions with ease. If you missed this email, check your inbox and/or spam folder as it may hav

How can I cancel my order?

We will send a renewal reminder email 3 days prior to your next order date, and it’s easy to cancel, skip, or delay your order during that time in your account management page! Once an order has processed, it is sent directly to our warehouse for shi

Can I try the product before purchasing?

We are offering limited time trial boxes! You can try our toilet paper and/or paper towels for free (just pay shipping) here. The products will automatically turn into a subscription 14 days after purchase, but you can cancel or make changes to your

How can I cancel my subscription?

You can cancel your subscription at any time!. Step 1: Login to your Cloud Paper account. Step 2: Click on “Manage Subscriptions”. Step 3: Click on “Edit” for the subscription you would like to cancel. Step 4: Click on “Cancel” on the bottom of the s

Creating and accessing your account

After your first order of Cloud Paper, you will receive an email to "Activate your account." This email will allow you to create a login & password to access your account. Please note that accounts should be made after an order is purchased, not befo

How can I update my shipping address?

Step 1: Login to your Cloud Paper account. Step 2: Click on “Manage Subscriptions”. Step 3: Under Shipping Addresses, click on the address you'd like to update. Step 4: In the sidebar, update your address! Remember to click "Update Shipping Address"

Do I have 2-ply or 3-ply rolls?

If you ordered our toilet paper before January 18th, 2022, and your subscription is for "Toilet Paper" you are subscribed to our 3-ply, premium rolls! If your subscription states that you have our "Basic, 2-ply" rolls you are subscribed to our 2-ply

How can I swap products in my subscription?

Step 1: Login to your Cloud Paper account. Step 2: Click on “Manage Subscriptions”. Step 3: Under Subscriptions, Click on “Edit” for the subscription you would like to update. Step 4: Click on "product." A side-bar will appear with options that you c

Can I receive a refund on my order?

We hope that you love your Cloud Paper but we understand that might not always be the case. If you are not fully satisfied with your purchase, email us at [email protected] with your order number (which can be found in your order confirmation email

Can I return my box?

If you are unhappy with your order for any reason, please email us at [email protected]! We will provide postage for returns of our 96-roll boxes of toilet paper and 40-roll boxes of paper towels. We do not take returns for our smaller boxes at thi