Learn how to update your shipping frequencies, add products to your subscription, etc.
Once you place your first order, we'll send an "account activation" email your way. This email allows you to create an account in our system so you can manage your subscriptions with ease. If you missed this email, check your inbox and/or spam folder
Step 1: Login to your Cloud Paper account. Step 2: Click on “Manage Subscriptions”. Step 3: Your next shipment date will be visible under "Subscriptions" or under "Shipping Schedule". If you need further assistance, or cannot login to your account, p
Step 1: Login to your Cloud Paper account. Step 2: Click on “Manage Subscriptions”. Step 3: Under Subscriptions, Click on “Skip Shipment” to skip an upcoming shipment or “Manage Subscription” to adjust your next shipment date/shipping schedule. Step
We send an "account activation" email shortly after your first order! This email allows you to create an account in our system so you can manage your subscriptions with ease. If you missed this email, check your inbox and/or spam folder as it may hav
We will send a renewal reminder email 3 days prior to your next order date, and it’s easy to cancel, skip, or delay your order during that time in your account management page! Once an order has processed, it is sent directly to our warehouse for shi
You can cancel your subscription at any time!. Step 1: Login to your Cloud Paper account. Step 2: Click on “Manage Subscriptions”. Step 3: Click on “Manage Subscription” for the subscription you would like to cancel. Step 4: Click on “Cancel Subscrip
After your first order of Cloud Paper, you will receive an email to "Activate your account." This email will allow you to create a login & password to access your account. Please note that accounts should be made after an order is purchased, not befo
Step 1: Login to your Cloud Paper account. Step 2: Click on “Manage Subscriptions”. Step 3: Click “Manage Subscription” on the address you'd like to update. Step 4: Scroll down to Shipping Address and click “Edit” (you might need to update the addres
If you ordered our toilet paper before January 18th, 2022, and your subscription is for "Toilet Paper" you are subscribed to our 3-ply, premium rolls! If your subscription states that you have our "Basic, 2-ply" rolls you are subscribed to our 2-ply
Step 1: Login to your Cloud Paper account. Step 2: Click on “Manage Subscriptions”. Step 3: Under Subscriptions, Click on “Manage Subscription” for the subscription you would like to update. Step 4: Click on "Edit" under Product. A side-bar will appe
We hope that you love your Cloud Paper but we understand that might not always be the case. If you are not fully satisfied with your purchase, email us at [email protected] with your order number (which can be found in your order confirmation email
If you are unhappy with your order for any reason, please email us at [email protected]! We will provide postage for returns of our 96-roll boxes of toilet paper and 40-roll boxes of paper towels. We do not take returns for our smaller boxes at thi
If you need to update the email address associated with your account, please send us an email at [email protected], and we can update it on our end. Simply provide us with your current email address and the new email address you would like to use,